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The fresh Student education loans Providers (SLC) informed me one to, according to HM Funds and you will Customs’s records, I do not exists

I was paying my personal education loan while the 2010 in the monthly instalments of more than ?two hundred thru PAYE, yet the equilibrium keeps growing and you may interest fees is actually ballooning

The difficulty appears to have going once i changed work in the 2012. 36 months later, I discovered one to nothing out of my personal costs was actually put on my personal account.

HMRC insisted it had been a challenge to possess SLC. We delivered four years’ property value payslips to help you SLC twice (they missing the original package) and you will, just after 12 months, ?12,366 try deducted off my personal loans. You to didn’t are the collective attract fees. SLC insisted I became liable for this type of even though they were put on an wrongly excessive equilibrium.</p>

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London

SLC enacted me personally onto HMRC, and therefore assured surprise investigation. It appears that after you altered work your own federal insurance coverage amount are merged which have a great stranger’s, therefore costs was in fact resting within the limbo to have nine decades that have interest racking up into balance that, but for brand new error, need come repaid. What is actually it really is alarming would be the fact SLC and you will HMRC tried to offload your onto both to your six years which you have tried to resolve the challenge, and you will action was only drawn when i got in it.

You will find including set up a good ?400 redress commission, and place strategies set up to eliminate a recurrence of procedure.” SLC, which didn’t offer a feedback, have meanwhile decided which you owe ?step 1,800, however, possess yet , to spell it out whether for example brand new unfairly applied attention. Without a doubt, you would like new unsubstantiated share created from. Your plight might possibly be worrisome enough whether it is a-one-from. But not, most other graduates have complained in my opinion they are being billed to possess costs they’ve got currently repaid, otherwise banned off examining the equilibrium.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC states: “I apologise and also have current the records to help you reflect the newest beginner mortgage costs made to time

“In my final name that have SLC, they said it might not provide any longer factual statements about it mysterious mortgage which all this may do is actually alert HMRC once again, however, this should account for so you’re able to two months. HMRC states they hasn’t heard from SLC. Very I’m caught into the an effective bureaucratic nightmare that has, to date, cost me personally ?dos,000 that i normally ill pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.